About Us
About Us
Bridge builder between organizations and their customers
TUC World Class Services is a boutique digital telephony and marketing firm that influences customer buying decisions and improves net loyalty for customers.
TUC Call Center leverages the ever- evolving digital technology to serve as the Voice of the Customer through its Telemarketing drive. Beyond driving calls, our call center also provides customer satisfaction surveys and feedback for our customers. Our customer service offering include staff and management training on the ability to use positive language to drive their company’s vision.
OUR VISION
Our vision is to become the bridge builder between organizations and their customers, deploying expertise, leveraging technology, and being the most dependable ally to customers wishing to bring a human face to all transactions.
OUR PROCESS
Of all challenges you may think of, getting your unique message out shouldn't be one of them. We leverage digital technology processes and partnerships to increase uptimes, and ensure hitch-free automated services with no downtime. This includes the use of world class marketing automation solutions powered by Microsoft Dynamics CRM and Microsoft Social Engagement tools.
525
Trained Staff
30
Successful Projects
10
Years of experience
OUR MISSION
- We will drive excellence in sales and marketing solutions bearing in mind specific Customer value propositions such that each of our customers’ brands becomes the reference point for brand and service excellence.
- We will continuously improve our working machinery to the extent that customers we support remain relevant and profitable irrespective of time and place in history.
- We will leverage the digital edge to ensure minimal spend and maximum returns for our customers.
- Will provide unequalled levels of customer service offerings and integrated solutions that are mutually rewarding and establish lasting Customer relationships.
- Our team members will be encouraged to continually upgrade their skills and bring on innovations relevant to our service offerings.
- Through a policy of continuous process improvement, efficiency measures and unequalled management practices, we will grow steadfast, profitable businesses which give commensurate returns to the customers we support.
OUR PEOPLE
We are a pool of experts in digital marketing and messaging with about 20 years experience working across some of the best corporate brands in the world. Members of our management team grew through various sales and marketing ranks and are exceptional at making the voice of the customer a tool for business growth.
Our workforce comprises highly skilled and educated individuals with track records of team work, strong communication and persuasive skills from diverse cultures and languages to ensure that every piece of your interest is covered. We smile, strategise, persuade, automate and connect beyond cultural or linguistic boundaries to drive customer retention and net loyalty.
Payment Terms
- All rates are VAT exclusive
- We will invoice weekly/monthly in arrears
- 40% advance payment will be made prior to commencement of services while 60% balance should be made within 15 days from date of receipt of invoices
